Frequently Asked Questions
Are you licensed, bonded, and insured?
Yes, we are fully licensed, bonded, and insured. This ensures that both our clients and our business are protected, giving you peace of mind when you choose our services. Your trust and safety are our top priorities, and we take every measure to operate professionally and responsibly.
How is pricing determined?
Our pricing is based on the scope of work, the size and condition of the space, and the specific services requested. We offer flat-rate pricing for most standard and deep cleaning services to provide clear and upfront costs. Add-on services or specialized requests may be quoted separately. During our initial consultation or walkthrough, we’ll assess your needs and provide a customized quote with no hidden fees.
Do I need to purchase supplies?
No, you don’t need to purchase any supplies. We provide all the necessary professional-grade cleaning products and equipment to complete the job efficiently and effectively. If you have specific product preferences or sensitivities, feel free to let us know in advance, and we’ll do our best to accommodate your request.
Do I need to do anything before you arrive?
To help us provide the most efficient and thorough cleaning, we ask that you ensure a few simple things before we arrive:
- Please make sure our cleaners have clear and unblocked access to your home.
- Pets should be secured for their safety and ours.
- We also appreciate it if personal items and clutter are picked up from surfaces like countertops so we can focus on providing a detailed clean.
Following these steps allows our team to work efficiently and deliver the highest quality results.
When is payment due, and what forms of payment do you accept?
Payment is required on the day of service. For check payments, we kindly ask that you leave the check in a designated, visible location for our cleaner to collect during the visit. We also accept card payments, which can be processed electronically for your convenience. Prompt payment ensures that services continue without interruption. If you have any questions or need to arrange an alternative payment method, please don’t hesitate to contact us.
Will I have the same cleaner each time?
We do our best to keep your cleaning team consistent, as we understand the importance of familiarity and comfort. However, there may be times when a different team member is assigned due to scheduling needs or staff availability. Please rest assured that all of our cleaners are carefully vetted, trained, and held to the highest standards of reliability and trustworthiness. No matter who is assigned, you can expect the same quality service every time.
Can I request add-on services like oven, refrigerator, or window Track & Sill cleaning?
Yes! We’re happy to offer add-on services such as oven cleaning, refrigerator cleaning, interior window cleaning, and more. To ensure our cleaners arrive fully prepared with the proper tools and time allotted, we kindly ask that you contact our office in advance to request any add-on services. This helps us deliver the best possible results during your scheduled visit.
Do you conduct background checks on your employees?
When our employees clean for our clients, they are representing us. To ensure they represent us accordingly, we not only vet and train our employees, we also background check all employees according to the standards of our industry.
Do I have to be present for house cleaning services?
We strive to meet the needs of our clients. If you’d like to be at home during your cleaning sessions, just let us know, and we’ll find a time that works best for you! If you prefer our cleaners to work while you’re out, that’s totally fine too—just give us a heads up. If you share a code or key with us, you can trust that they will be kept safe in our secure lock box.
How do I get started?
It all begins with an in-depth cleaning consultation. To schedule your consultation, contact our offices at (360) 261-9148. We can’t wait to hear from you.